SHELT Global LTD
|Security Operation Center Analyst - Teamlead
Lagos, Lagos, Nigeria
Summary
Led and mentored a Tier 1 Security Operation Center (SOC) team, ensuring continuous threat detection and incident response capabilities while enhancing operational efficiency.
Highlights
Supervised and mentored a Tier 1 SOC team, providing guidance and support to optimize performance and foster professional growth.
Managed complex shift rotations to guarantee 24/7 operational coverage, ensuring uninterrupted security monitoring and rapid incident response.
Directed the initial triage and analysis of security alerts and events, ensuring accurate logging, categorization, and prioritization for efficient escalation to Tier 2 and Tier 3 teams.
Implemented and monitored quality assurance protocols, conducting regular reviews of incident handling to ensure adherence to incident response processes and Service Level Agreements (SLAs).
Developed and delivered targeted training programs for Tier 1 analysts, significantly enhancing team skills in threat detection and incident response.
Streamlined documentation processes for security incidents, generating comprehensive reports on incident trends and team performance to inform strategic security decisions.
Collaborated cross-functionally with other SOC teams, IT departments, and external organizations to improve incident response capabilities and strengthen overall security posture.